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Terms of Use
Introduction
The website https://shop.weloveaegina.com/ is an online store selling products and services over the Internet (hereinafter referred to as an online store or website) created, operated and owned by Eleni Argyri, a sole proprietorship incorporated and operating under Greek Law, with registered office in Holargos, Attica, 56 Perikleous Ave. with TIN 121155954 Tax Office Holargos (“Company“).
The following terms and conditions will apply to the use of the online store with the trademark https://shop.weloveaegina.com/ which is located at https://shop.weloveaegina.com/. Every user who enters and trades or makes use of the services of the online store (hereinafter referred to as “visitor” and / or “user” or “customer” for short, depending on whether he is limited to visiting the store alone or ordering and purchasing products and services) is considered to consent and unconditionally accept the following terms expressed herein, without exception. If a user does not agree with these terms, then he must be responsible for refraining from visiting, using the website as well as from any transaction or use of the services of the online store.
General terms
The COMPANY reserves the right to modify or freely revise the terms and conditions of use and transactions from the online store, whenever it deems necessary, and undertakes to inform consumers of any changes through the pages of this online store. Contracts through the online store are drafted in Greek.
Information & Products provided
The COMPANY is committed to the accuracy, truthfulness and completeness of the information provided in the online store, in terms of the identity of the COMPANY as well as the transactions provided through the online store. The company, within the framework of good faith, is not responsible and is not bound by entries of electronic data made by mistake / error during the online experience and is entitled to correct them whenever it realizes their existence.
Limitation of Liability
The COMPANY in the context of its transactions from the online store is not responsible and is not liable for any damage or loss resulting from the cancellation of orders, from non-execution or from the delay of their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but it informs based on the kept data on the availability or non-availability of the interested customer and undertakes in case of change of these data, to inform the customers in time about the non-availability. The Company bears no further responsibility. The online store provides the content (eg information, names, photos, illustrations), products and services available through the website “as is”. Under no circumstances shall the COMPANY be held civil or criminally liable for any damage (positive, special or derogatory, which is indicative and not restrictive, divisive and / or cumulative of loss of profits, data, lost profits, monetary satisfaction, etc.) that may occur to a visitor of the online store or a third party for a reason related to the operation or not and / or use of the website and / or inability to provide services and / or products and / or information available from him and / or from any non- third party interventions in products and / or services and / or information available through it.
Risk transfer
In contracts where the supplier sends the products to the consumer, the risk of loss or damage of the goods is transferred to the consumer when he or a third party who is defined by the consumer and is different from the carrier has acquired the physical possession of the goods. However, the risk is transferred to the consumer if he delivers it to the carrier, if the carrier has been instructed by the consumer to transport the goods and that option was not offered by the supplier, subject to the consumer’s rights to the carrier.
Copyright
All content of the online store, including logos, images, graphics, photos, drawings, texts, etc. are the intellectual property of the COMPANY and are protected in accordance with the relevant provisions of Greek law, European law and international conventions or the intellectual property of third parties for which the COMPANY has received a license for its own exclusive needs and for the operation of the online store. Any copying, transfer or creation of derivative work based on this content or misleading the public about the actual provider of the online store is prohibited. Reproduction, republishing, uploading, announcing, disseminating or transmitting any other use of the content in any way or by any means for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder. The names, images, logos and distinctive features listed and described in the online store with the trademark shop.weloveaegina.com or the products or services of the COMPANY or third parties, are assets of the COMPANY or the third parties respectively, protected by the relevant trademark laws. Their use in the online store does not in any way provide permission or right of use by third parties.
User Responsibility
The user / customer agrees and undertakes to use the services, information and data of the online store as provided by law and in accordance with the rules of good faith and transactional ethics. You must not use the online store under the trademark https://shop.weloveaegina.com/ for: 1. sending, posting, sending by e-mail or transmitting in any other way any content that is illegal for any reason, causes illegal infringement and damage to the COMPANY or to any third party or infringing the confidentiality or confidentiality of information of any person 2. sending, posting, sending by e-mail or transmitting in any other way any content that offends users of morals, social values, minority etc. 3. sending, posting, sending by e-mail or transmitting in any other way any content for which users do not have the right to transmit under the law or the applicable contracts (such as internal information, proprietary and confidential information obtained or disclosed as part of employment or covered by confidentiality agreements), 4. sending, publishing, sending by e-mail or transmission in any other way any content that infringes any patent, trademark, trade secret, copyright or other third party property rights of any kind , 5. Sending, publishing, sending by e-mail or transmission in any other way any material containing software viruses or any other codes, files or programs designed to interrupt, cause damage, destruction or equipment operation of any software or computer hardware, 6. intentional or unintentional infringement current legislation or regulations, 7. harassing third parties in any way, 8. collecting or storing personal data about other users.
Limited Licence
https://shop.weloveaegina.com/, subject to the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, personal, limited right of access, use and presentation of this website and its contents. This license does not constitute a title transfer to the Website and its data and is subject to the following restrictions: (1) you must retain all copies of the Website and its information, all copyright and other proprietary notices (2) you may not modify the Website and its information in any way or reproduce or present it publicly, or distribute or otherwise use the Website and its data for any public or commercial purpose, unless otherwise permitted.
Links at https://shop.weloveaegina.com/
The links included in the online store, lead to pages of the store or in some cases lead the user to go from it (online store) to the websites of third party providers, businesses, etc. These affiliated websites are not under the control of the COMPANY and the COMPANY is not responsible for the contents of any such website or any link contained on a related website, or any changes or updates to such websites. The COMPANY is not responsible for the broadcasts of the Internet or for any form of transmission received from any linked website. The COMPANY provides these links to its online store, only to facilitate the use of the online store, their use is not mandatory for the visitor / customer and the fact that they are purchased in the online store does not imply that the COMPANY approves or accepts their content.
Privacy
The COMPANY created this website with the sole purpose of serving their customers. The website https://shop.weloveaegina.com/ is simple and user-friendly and is designed to meet the specific needs of each user. In order to achieve your best service, it is important that you, our customer, understand that you need to provide us with specific information regarding the processing of your order and which is protected by us.
The processing of personal data is done in accordance with the provisions of the General Regulation on Personal Data Protection (GKPD 2016/679), any more specific national and European legislation for certain areas, the current Greek legislation for the protection of personal data, as well as for protection personal data and privacy data in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Authority for the Protection of Personal Data. The company has adapted to the GDPR framework.
This Privacy Statement and the attached Terms and Conditions for Use of this Website describe the method of collecting data from the website https://shop.weloveaegina.com/, the use of this data by us and the Terms and Conditions of Use of this website. This Privacy Statement refers exclusively to your personal data, which you provide to us during your orders on this website.
What is personal data?
Personal data is information that identifies you directly or indirectly. Indirectly, it means in combination with other information, such as your name, postal address, e-mail address and phone number, or a unique device identification number.
Generally
The information provided voluntarily by the users of the mentioned website, is used by shop.weloveaegina.com, in order for its users to have direct and substantial communication with the store, to be provided with answers to specific questions they ask and finally to be served and to execute their orders. The information collected by shop.weloveaegina.com through the website is intended to measure its number of visitors, to determine customer requirements for more products and to facilitate transactions with the company. Shop.weloveaegina.com does not distribute to any other organization or partner that is not affiliated with shop.weloveaegina.com the email addresses, or any other information concerning its users and customers, except for direct partners in the ordering process.
Gathering information
Shop.weloveaegina.com designed its website so that its users can visit it without having to reveal their identity unless they wish to do so. We are asked by the visitors of our website, to provide us with their personal data only in case they want to order a product (s), to register on our website and / or to send an email to shop.weloveaegina.com.
Use of Information. Shop.weloveaegina.com collects four types of information about users: (1) information that the user gives us when registering as a customer, (2) information that the user gives us in order to execute his order from the shop.weloveaegina.com, (3) data that the user gives us in competitions that are held from time to time, (4) data that the user gives us when connecting through another platform (applications ios, android, Facebook, Google). When completing any order form on our website, you will be asked for your name, address, postal code, email address, phone number, credit card details, and how to pay for the order. Additionally, you may be asked for more specific information, such as shipping – delivery details of an order, invoicing information or details on the offer you have requested. Shop.weloveaegina.com uses the information you give us during the online submission of the form, in order to contact you regarding (i) the delivery of the order at your place, (ii) for confirmation and identification of the customer in any necessary case, (iii) for new or alternative products offered by shop.weloveaegina.com, (iv) special offers of shop.weloveaegina.com, (v) receipt of gifts after drawing lots. You can choose whether or not to receive such communications from shop.weloveaegina.com by sending your request via e-mail to ……… .. @ weloveaegina.com
Access to Information. Each ordering process requires the collection of personal data, for delivery or booking of an order. Also, the use of a credit card, for the charge of which you need supporting documents to identify the data of a legal holder, is guaranteed in any case. Any document and document certifying and stating the identity of the customer remains strictly confidential and is checked by the team of shop.weloveaegina.com. The submission of your personal data by you means that you consent to this data being used by the employees of shop.weloveaegina.com for the reasons mentioned above. Shop.weloveaegina.com requires its employees and the maintainers of its website to provide its users-customers with the level of security mentioned in this Privacy Statement. In no other case can shop.weloveaegina.com share your personal information with others without your prior consent, unless this is required by the authorities. Please note that under certain conditions, the collection, use and disclosure of personal data, which has been collected online is permitted without your prior consent (for example, in the case of a court decision).
Use of personal data
We will use your personal data for the purposes described above. We do not collect or process more or other types of personal data than is necessary to meet the respective purpose. We will only use your personal data in accordance with the Privacy Policy, unless you have specifically provided your consent for another use of your personal data. If we intend to use your personal data that we process with your consent, for purposes other than those disclosed in this consent, we will notify you in advance and, in cases where the processing is based on your consent, we will use your personal data for a different purpose only with your permission.
Use customer data for advertising purposes. To continually improve and enhance our services, we may send you marketing messages via e-mail related to our business, which may be of interest to you. You can select the types of communications you want to receive at any time by updating your email preferences. You can also delete at any time. The sending of sms to the mobile phone number that you have declared to us during your order, is done in order to inform you about the progress of your order. You can choose whether or not you want to receive promotional / promotional material via sms through the account you have created on our website. – Consent: We will not use your data for advertising purposes unless you have given your prior express and free consent. – However, for existing customers, we may use the email address we have received from you in the context of our existing customer relationship, to provide you with marketing materials related to similar products or services that you have previously requested, used or may are interested. You may, however, object to this use at the time of collection and each time a message is sent. In order to stop receiving emails for marketing purposes, follow the instructions in the email you receive.
Legal obligations and legal defense. We may need to use and maintain personal data for legal and compliance reasons, such as preventing, detecting, or investigating a crime, preventing loss, fraud, or any other abuse of our services and computer systems. We may also use your personal data for internal and external audit purposes, information security purposes, or for the protection or exercise of our rights, privacy, security, property or others.
Cookies
Shop.weloveaegina.com has the ability to use cookies as part of the facilitation and operation of services through its website. Cookies are small text files that are sent and stored on the user’s computer, allowing websites such as shop.weloveaegina.com to work seamlessly and without technical anomalies, to collect multiple user options, to recognize frequent users, to facilitate their access to it, and to collect data to improve the content of the website. Cookies do not damage users’ computers or files stored on them. We use cookies to provide you with information and to process orders, but also allow us to present you with advertising & training content related to your interests and needs. You should keep in mind that cookies are absolutely necessary in order for the shop.weloveaegina.com website to work properly and seamlessly.
Cookies are divided into the following categories:
– Necessary Cookies. They allow the execution of basic functions of the site, such as adding products to the cart, storing products on the wishlist, electronic payment. Without these necessary cookies, the smooth operation of shop.weloveaegina.com is directly affected, your personal browsing experience is limited and basic e-commerce functions are malfunctioning.
– Functionality cookies. These cookies remember your preferences when browsing our website, so we can suggest the right products based on your needs, thus helping you to find what you are looking for much more easily.
– Performance cookies. Performance cookies collect information about how visitors use our website. They allow us to see which pages they visit most often, let us know if they have a problem navigating, etc. These cookies do not collect information that identifies the visitor as the information is cumulative and therefore anonymous. They are only used to improve the way the shop.weloveaegina.com works
– Advertising Cookies. These cookies are used to provide advertisements related to you and your interests. They are also used to send ads or offers that best meet your needs, thus reducing unwanted and irrelevant advertising messages. They also help us measure the effectiveness of our advertising campaigns.
– Cookies Analytics. They are a subset of the Cookies functionality and allow us to evaluate the efficiency of the various functions of our website, thus constantly improving the experience we offer you.
Third-party vendors, including Google, may display the Company’s advertisements on websites, use cookies to update, optimize, and display ads based on a user’s previous visit to shop.weloveaegina.com.
Shop.weloveaegina.com can also take advantage of cookies from your previous visit to its website for repetitive marketing.
You can choose to opt out of such a use of cookies by Google by clicking here. You can also set your browser (chrome, firefox, edge, etc.) to notify you each time a cookie is downloaded and you decide to download or discard it. In this case, keep in mind that you may not be able to make the most of it.
Shop.weloveaegina.com may use the functions of Google Analytics for promotional ads (eg, repeat marketing, Google Review Network URLs, etc.). Using Advertising Settings, visitors can opt out of Google Analytics for promotional ads as well as customize Google ads. Here are the available Google Analytics exception options for the web.
Shop.weloveaegina.com complies with Google AdWords Advertising Policy and restrictions for sensitive categories and:
Shop.weloveaegina.com and third party suppliers, including Google, use cookies (such as Google Analytics cookies) to update, optimize and display ads, according to previous visits by some users to its website, for execution. reports on how shop.weloveaegina.com ads appear, other uses for advertising services, interactions with these ads and advertising services related to visits to shop.weloveaegina.com. Shop.weloveaegina.com may use data from Google’s interest-based advertising or shared third-party data (such as age, gender and interests) with Google Analytics.
We reserve the right to change this cookie policy at any time. Any changes to this Cookies policy will be effective once the revised Cookies Policy is available on our website.
Third-party advertisers and other businesses we work with may use their own cookies to collect information about your activities on our website. We do not control these cookies.
Business transfer
In connection with any reorganization, restructuring, merger or sale or other transfer of assets (jointly “Business Transfer”), we will transfer data, including personal data, on a reasonable scale and as necessary for Business Transfer, and provided that the recipient agrees to respect your personal data in a manner consistent with applicable data protection laws. We will continue to ensure the confidentiality of any personal data and will inform the affected subjects before the personal data becomes the subject of a different privacy policy.
Processing of children’s personal data
The Company will not collect or process personal data of children under the age of 16 unless parental consent has been granted, in accordance with applicable local law. If we realize that a child’s personal data has been mistakenly collected, we will delete that data without undue delay.
Sensitive data processing
In some cases, we may process specific categories of personal data about you (“sensitive data”). Sensitive data is defined as personal data that reveals racial or ethnic origin, political views, religious or philosophical beliefs, participation in trade unions, genetic data, biometric data for the purpose of identifying a natural person, health or sexual life or gender. For example, we may process sensitive data that you have made public. We may also process sensitive data, as appropriate, to support, exercise or defend legal claims. We may also process your sensitive data if you have freely given your prior express and separate consent, in a specific context for a specific purpose.
Correction, Modification or Deletion of Information
Shop.weloveaegina.com allows its users to correct, change, complete or delete data and information provided at shop.weloveaegina.com. If you choose to delete information, shop.weloveaegina.com will act to delete that information from its files immediately. For the protection and safety of the user, shop.weloveaegina.com will try to make sure that the person making the changes is indeed the same person as the user. To access, change or delete your personal data, to report problems with the operation of the website or to ask any question contact shop.weloveaegina.com via www.shop.weloveaegina.com or via e -mail to ask@weloveaegina.com. The change or correction of your personal data can also be done through the registration page of shop.weloveaegina.com. Please note that we will do everything possible to protect your personal data, but the protection of your password on our website also depends on you.
Secure Transactions
Shop.weloveaegina.com is committed to ensuring the security and integrity of the data it collects about its website users. Shop.weloveaegina.com has adopted procedures that protect the personal data that users submit to its website or provide it by any other means (eg by telephone). These procedures protect user data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to ensure that these data are accurate and used correctly.
We apply the appropriate level of security and have therefore implemented reasonable physical, electronic, and administrative procedures to secure the data we collect from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access to personally transmitted or transmitted data. are treated differently. Our political information security processes are closely aligned with widely accepted international standards and are regularly reviewed and updated whenever necessary in order to meet our business needs, changes in technology and regulatory requirements. Access to your personal data is granted only to the staff or direct associates with the Company who are required to have such information to serve the orders. In the event of breach of data containing personal data, the Company will comply with applicable law on notification of the breach.
Your legal rights
As a data subject you have specific legal rights regarding the personal data we collect from you. The Company will respect your rights and will adequately address your concerns.
The following list contains information about your legal rights arising from applicable data protection laws:
– Right of revocation of consent: Where the processing of personal data is based on your consent you may withdraw this consent at any time.
-Right to correction: You can ask us to correct the personal data that concerns you. We make reasonable efforts to maintain your personal data that we have in our possession or control and are used on an ongoing basis, accurate, complete, current and relevant, based on the latest information available to us. You can also check and correct your personal data by logging in to your personal account at shop.weloveaegina.com
-Limitation right: You can ask us to restrict the processing of your personal data if: 1) You question the accuracy of your personal data for the period in which we will need to verify the accuracy, 2) The processing is illegal and you request its restriction of processing instead of deleting your personal data, 3) We no longer need your personal data, but you need it to support, exercise or defend legal claims, or 4) You have an objection to the processing for the period we verify whether the legal our interests prevail over yours.
-Access right: You can ask us for information about personal data we hold about you, including information about the categories of personal data we hold or control, for what purpose it is used, from where it was collected, if not by to you directly, and to whom they have been notified, as the case may be. You can receive a free copy of the personal data we hold about you free of charge. We reserve the right to charge a fee land fee for any further copies you may request from us.
-Portability right: Upon your request, we will transfer your data to another controller, where this is technically possible, provided that the processing is based on your consent or is necessary for the performance of a contract. Instead of getting a copy of your personal data, you can ask us to transfer the data to another editor, which you will indicate to us directly.
-Deletion Right: You can ask us to delete your personal data, where – personal data is no longer necessary for the purposes for which it was collected or processed – you have the right to object to further processing of your personal data and you exercise this right – the processing is based on your consent, you withdraw your consent and there is no other legal basis for processing – your personal data has been processed illegally unless processing is necessary – to comply with a legal obligation, which requires processing by us – in particular for the legal obligations to perform our duties – to support, exercise or defend legal claims.
– Opposition right: You may object – at any time – to the processing of your personal data due to your particular situation, provided that the processing is not based on your consent but in our legal interest or in the interests of third parties. In this case, we will no longer process your personal data, unless we can prove compelling legal reasons and a superior interest in processing or supporting, exercising or defending legal claims. If you object to the processing, please specify whether you wish to delete your personal data or restrict the processing by us.
– Right to file a complaint: In the event of an alleged breach of applicable privacy law, you may file a complaint with the data protection supervisory authority in the country where you live or in which the alleged breach occurred.
Please note:
-Contemporary period: We will try to satisfy your request within 30 days. However, the deadline may be extended for specific reasons related to that particular legal right or the complexity of your request.
– Limitation of access: In some cases we may not be able to provide access to all or some of your personal data under legal provisions. If we deny your request for access, we will notify you of the reason for this refusal.
-No recognition: In some cases, we may not be able to search for your personal data due to the identification information you provide in your application. Two examples of personal data that we cannot search for when you provide your name and email address are: – data collected through cookies of the browser, – data collected from social networking sites if you have published your comment under a pseudonym it is not known to us.
In such cases, where we cannot identify you as the subject of the data, we may not comply with your request to exercise your legal rights, as described in this article, unless you provide us with additional information that allows you to be identified.
Exercise your legal rights: In order to exercise your legal rights, please contact us in writing by e-mail. You can also contact our Data Protection Officer at ask@weloveaegina.com immediately.
Keep your personal data
In general, we will delete the personal data we collect from you if it is no longer necessary to achieve the purposes for which it was originally collected. However, we may be asked to store your personal data for a longer period of time due to legal provisions.
In addition, we will not delete all your personal data if you have asked us not to contact you in the future. To this end, the Company maintains files that contain information about individuals who do not wish to be contacted in the future (eg via group email). We categorize your requests as consent for the storage of your personal data for the purposes of maintaining this file unless you give us different instructions.
Please ask questions about data protection and any requests to exercise your legal rights to the data processing manager at ask@weloveaegina.com.
Periodic changes
Shop.weloveaegina.com is constantly expanding, updating and improving its website, and related products and services will update this policy. We recommend that you read this procedure at regular intervals in order to be informed of any changes in the content of this privacy policy. This policy will be modified from time to time without prior notice to users.
Acceptance of the Privacy Protection Procedures applied by shop.weloveaegina.com
If you use this website, you accept and agree to this Privacy Statement as well as to the terms and conditions of use of this website.
Return Policy
By supporting e-Commerce, the COMPANY gives you the opportunity, through the completeness of the descriptions of which it posts on its pages, to enjoy the privilege of direct contact with the products available from your computer screen quickly and easily.
Wanting to highlight the benefits of using the internet in our daily shopping below, we quote the terms and conditions for the return of defective or non-defective products.
Product returns due to delivery error
In all cases in which other than the sold ones are delivered, by type or quantity or a property is missing which has been previously agreed in writing with the COMPANY, the customer returns the products for checking and finding the error. In this case, the costs of returning the products to the company as well as the costs of returning to the customer are borne by the COMPANY as long as the company offers a return method.
Product returns, which are considered defective upon delivery (DOA)
The return of products, which are considered defective during delivery (DOA) will be accepted within three (3) calendar days from the delivery of these to the customer. At the same time, the product must not be damaged and must have all the original documents that accompanied the product (eg receipts etc.) and complete its packaging. In these cases the following applies:
– The product is received and inspected to determine the defect reported by the CUSTOMER.
– Provided that they have been previously received and checked by the COMPANY, the item will be replaced with a new one, or in case of non-availability with another new product of similar quality and price, otherwise if the customer does not want a replacement the original purchase money is returned to the customer. Refunds are made in the same way as the customer’s initial payment to the COMPANY.
– In particular, in the event of a credit card charge, the COMPANY will be obliged to notify the issuing Bank of the cancellation of the transaction and the bank will then proceed with any transaction under the contract concluded with the customer without the relevant responsibility of the COMPANY. The COMPANY after this information does not bear any responsibility for the time and manner of execution of the dispute, which is regulated by the aforementioned contract. In the case of cash payments, if the customer had chosen the option “cash on delivery”, it will be done by returning his money to a bank account which he will indicate. In case of payment by bank transfer, a reverse bank transfer will be made from the COMPANY’s accounts to the customer.
-The shipping costs for both the return of the products to the COMPANY and for the repatriation to the CUSTOMER of the replaced product are borne by the COMPANY.
-In case the products are returned damaged or incomplete, the online store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without delay in total or partial offsetting of his claim against the customer.
For more information we are always at your disposal via e-mail at ask@weloveaegina.com.